Shipping policy

Shipping Policy

Order Processing

We aim to process all orders within 1–2 working days of receiving payment.

Orders placed after 2:00 pm, at weekends, or on public holidays will be processed on the next working day.

During busy periods, processing times may be slightly longer. If there is a significant delay, we will contact you as soon as possible.

Delivery

We deliver throughout the United Kingdom using trusted courier services.

Estimated delivery times are:

Standard Delivery: 1-2 working days

Delivery times are estimates only and are not guaranteed.

Shipping Costs

Shipping charges are calculated at checkout based on the delivery method selected and the destination.

Any applicable free shipping promotions will be clearly displayed on our website.

Order Tracking

Where available, tracking details will be sent by email once your order has been dispatched.

Delivery Delays

While we do everything possible to ensure prompt delivery, delays can occasionally occur due to weather, courier issues, or other circumstances beyond our control.

We are not liable for delays caused by third-party delivery services.

Incorrect Delivery Information

Please ensure your delivery address is correct when placing your order.

If an incorrect address is provided and your order is returned to us, additional shipping charges may apply before the order can be re-sent.

Lost or Damaged Parcels

If your parcel arrives damaged, please contact us within 48 hours of delivery and, where possible, provide photographs of the packaging and contents.

If you believe your parcel has been lost in transit, please contact us as soon as possible so that we can investigate with the courier.

International Shipping

If international shipping is available, any customs duties, taxes, import charges, or other fees are the responsibility of the customer unless otherwise stated.

Delivery times for international orders vary by destination.

If you have any questions regarding shipping or delivery, please contact us:

Email: hello@no-fli.com

Business Name: No-Fli Ltd.