Refund policy

Returns Policy

Returns

We hope you are happy with your purchase. However, if you are not completely satisfied, you may return eligible items within 30 days of receiving your order for a refund, replacement, or exchange.

To be eligible for a return, items must:

  • Be unused and in their original condition.
  • Be returned in their original packaging where possible.
  • Include all accessories, manuals, and components supplied.

We reserve the right to refuse returns that do not meet these conditions.

Non-Returnable Items

The following items cannot be returned unless they are faulty or not as described:

  • Items damaged through misuse or normal wear and tear.

Faulty or Incorrect Items

If your order arrives damaged, faulty, or you receive the wrong item, please contact us within 48 hours of delivery. We will arrange a replacement, repair, or refund in accordance with your statutory rights under UK consumer law.

How to Return an Item

To request a return, please contact us with:

  • Your order number.
  • Your name.
  • A brief description of the reason for the return.
  • Photographs if the item is damaged or faulty.

Once your return is approved, we will provide instructions on where to send your item.

Return Shipping

Unless the item is faulty, damaged, or incorrect, customers are responsible for the cost of returning items.

We recommend using a tracked delivery service, as we cannot be responsible for items lost during return transit.

Refunds

Once we receive and inspect your returned item, we will notify you of the outcome.

Approved refunds will be processed back to your original payment method within 5–10 working days. Processing times may vary depending on your payment provider.

Original shipping charges are non-refundable unless the return is due to our error or the item is faulty.

Exchanges

If you would like to exchange an item, please contact us first to confirm availability. Exchanges are subject to stock levels.

Contact Us

If you have any questions about our Returns Policy, please contact us:

Email: hello@no-fli.com

Business Name: No-Fli Ltd.